Refund Policy

Refund Policy for DimplesPay Users

At DimplesPay, we are committed to providing transparent, secure, and user-friendly services. Our refund policy is designed to ensure clarity and fairness while safeguarding user information and rights.

Eligibility for Refunds

Refunds are applicable only under the following conditions:

• Service not delivered as described or agreed upon.
• Payment made in error or due to technical issues.
• Cancellation of a service before it has been initiated.
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Process for Requesting Refunds

To request a refund, users must contact our support team through the official communication channels provided on our website. Users may be required to provide:

• Name, email address, and telephone number.
• Proof of payment or transaction ID.
• A detailed explanation of the refund request.
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Refund Timeline

Once a request is submitted and verified, refunds will be processed within 7–14 business days, depending on the payment method used.

Data Protection During Refunds

• All sensitive information, including credit data, is securely transmitted and processed through Stripe.
• DimplesPay does not store credit card details or other sensitive financial data after transactions.
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Exceptions

Refunds will not be granted if:

• The service has already been delivered as agreed upon.
• The request is made outside the refund eligibility timeframe or policy scope.
• Fraudulent or misrepresented claims are identified.
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Third-Party Services

Refunds for services provided by third-party partners will adhere to the terms and conditions of those parties.

Changes to the Refund Policy

DimplesPay reserves the right to modify this policy at any time. Changes will be posted on our website, and users are encouraged to review the policy periodically.

We value your trust and strive to ensure a seamless experience. For any queries regarding refunds, please reach out to Hello@dimplespay.com.

By using DimplesPay, you agree to this Refund Policy.